He said Virgin Media O2 is working to protect customers by blocking known scam numbers and using AI technology to identify ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Heavy network investment has paid off for Virgin Media, which has seen customer levels stabilise after a period of subscriber ...

Virgin Media O2 is urging users to stay alert and watch out for a worrying new scam that's already targeted millions across the UK.

Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines ...

Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...