As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

Welcome to today’s online chat about using data to improve decisionmaking at all levels of education. This is the second of two chats accompanying the release of “Technology Counts 2006: The ...

Contact Center AI Tools Are Only as Accurate as the Knowledge Behind Them Austin, United States - May 1, 2026 / Upland ...

In this insightful conversation, Unisys Chief Commercial Officer Joel Raper explores how traditional knowledge management is ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

What is knowledge management (KM)? Unfortunately, there’s no universal definition of knowledge management (KM), just as there’s no agreement as to what constitutes knowledge in the first place. For ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

Finding a profitable niche for biotechnology within health care and agriculture is tricky enough if you are the CEO of a large, well-established, and well-funded company, but spare a thought for the ...