Americans have become increasingly aware of the need for energy efficiency at home, at work and in between—especially during peak periods. With that awareness has come a growing willingness for energy ...

The City of Worcester announced Tuesday its 311 customer service center has added access to Massachusetts Department of Transitional Assistance (DTA) services via the use of a new self-serving kiosk.

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can generate long-term loyalty, which is a key source for long-term ...

The case for investing in customer experience is irrefutable. Many statistics, including 50 listed in a Forbes article, prove this fact. Among these statistics is one showing that "companies that lead ...

When it comes to modern marketing, I have found that having a distinctive face and voice for your brand is a must. On one hand, this could very well be the CEO or any other high-level executive. On a ...

CHICAGO--(BUSINESS WIRE)-- For its work to bring innovation technology and programs to provide greater service to customers, ComEd programs were recently recognized by Gartner and Public Utilities ...

As states continue to launch and expand private school choice programs, one of their biggest challenges is building online platforms that meet the overwhelming demand. “It wasn’t the most ideal user ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...