Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well-versed ...

Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform.

A CRM database is a business tool used to track and organize customer information throughout your business. These databases are supported by customer relationship management (CRM) software, which ...

Editor's Note: This article was updated on July 12, 2024 to include new data and information. Customer relationship management (CRM) platforms have been around since the '90s. Back then they were ...

Yugabyte, the distributed AI database experts, today announced it was named in the 2026 Gartner® Peer Insights™ "Voice of the Customer for Cloud Database Management Systems" report.

Directive Corporation is using the comprehensive functionality of the Pervasive solution to strengthen its customer intelligence system, Marketing Data Mart. Pervasive Data Integrator's ability to ...

The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...